Booking and Cancellation Policy
Dear Patients,
At our clinic, every scheduled appointment is reserved specifically for the individual patient.
If you are unable to attend your booked appointment, please let us know as soon as possible
so that we can offer the appointment to another patient.
Your appointment may be cancelled or rescheduled free of charge at least 24 hours before treatment.
A cancellation fee may be charged for cancellations made within 24 hours of the appointment or in case of a no-show.
Cancelling an appointment
A booked appointment may be cancelled or rescheduled free of charge at least 24 hours before the treatment.
Cancellation may be made:
- by phone,
- through the online appointment booking system.
Cancellation within 24 hours
In the case of a cancellation made within 24 hours of treatment, or if the appointment is missed, our clinic may charge a 15,000 Ft cancellation fee.
The cancellation fee is intended to compensate for the organisational costs associated with the reserved appointment and the clinical time lost due to the short notice.
No-show
If the patient does not attend the booked appointment without prior notice, a 15,000 Ft cancellation fee may be charged.
In the event of repeated no-shows without prior notice, the clinic reserves the right to make future appointment bookings available only after an advance payment has been made.
Late arrival
We kindly ask our patients to arrive on time for their scheduled appointment whenever possible.
In the event of significant delay, we may no longer be able to perform the treatment on that day, or the available treatment time may be shortened. If the appointment cannot be kept because of the delay, the case may be treated in the same way as a cancellation made within 24 hours.
Exceptional circumstances
In the event of illness, accident, an urgent family matter or another unforeseen exceptional circumstance, please notify our clinic as soon as possible.
These situations are considered individually on each occasion, and where justified, the cancellation fee may be waived.
Appointments cancelled by the clinic
If an appointment is cancelled or rescheduled for a reason arising on the clinic's side, we will arrange a new appointment in consultation with the patient.
Prices displayed during booking and the final treatment fee
The amount shown in the online booking system is an indicative list price for the selected treatment. It may not be the final amount payable at the end of your appointment. The exact treatment required may be determined or clarified during the in-person examination or treatment.
If a different or additional procedure is required, the final fee may change accordingly. The treatment and its expected cost will be discussed with the patient at the clinic.
How opening discounts are applied
Our online booking system displays the full list price before discounts. Opening-offer discounts are not automatically deducted when booking, so the amount shown in the booking system will be the undiscounted price.
Any applicable opening discount is applied at the clinic when the fee is calculated. Discounts are subject to the terms of the relevant promotion; our current opening offers are valid until 31 December 2026.
Acceptance of the policy
By booking an appointment, the patient acknowledges and accepts the clinic's current cancellation and appointment rescheduling policy.
Thank you for your cooperation and for letting us know in good time if you are unable to attend your booked appointment.